Frequently Asked Questions

If you are unable to find your shade reference email us at support@samerkhouzami.com and we will do our best to assist you.

  • You can find our Products on our website www.samerkhouzami.com
  • You can also find them at SAMER KHOUZAMI, Ain El Tineh – Beirut Lebanon.
  • SEPHORA – The Avenues – KUWAIT
  • Sephora store – Villagio Mall – QATAR
  • SEPHORA – DUBAI Mall
  • Sephora – Red Sea Mall – Jeddah KSA
  • Sephora – Nakheel Mall – Riyadh KSA
  • Mia Cosmetica Stores – Albania
  • Mia Cosmetica Stores – Kosovo

The SK Brushes are sold individually so that you can create your own set of favorite brushes. 

Please make sure the email address you have entered is correct and kindly check your junk mail. If it is still not received kindly contact us on support@samerkhouzami.com

You can check your order status in your account section on the website. In addition, you will receive an email with your tracking details.

We intend to prepare and dispatch your order as fast as possible. Once your order is processed, it cannot be changed nor canceled. It would be ideal if you take additional consideration while choosing your products.
 
Delivery time usually ranges within 4 – 10 days of you placing order, dependent on your location.
You can always track your shipment under your account section on the website, or follow the tracking number sent to you via email.
You may experience a delay in shipping during peak periods including launches and promotions.

If any of the products you have ordered came in a damaged or disappointing condition, please email us to support@samerkhouzami.com within 7 days of receiving your parcel. Make sure to include a picture of the item and your order reference. Please take into consideration that claims reported after 7 days of the delivery cannot be considered.

Please email us at support@samerkhouzami.com within 7 days of receiving your order. Make sure to include your order reference in the email to be able to review your request. Please note that claims reported after 7 days of delivery may not be reviewed.
 
Our primary dispatch locations are from Lebanon and the UAE.

All prices are quoted in USD. You can choose a different currency to be displayed but all transactions will be made in USD at checkout.

We accept American Express, MasterCard and Visa.
 
We provide free shipping for all orders inside Lebanon.
International customers are eligible for free shipping for orders above 130 USD
Customs import charges & taxes are the responsibility of the customer
If your order was over $130, we cover the cost of shipping your order to you. However, your order may have been subject to duties & taxes applied by your local customs office. Customs policies differ widely from country to country. Please contact your local customs office for more information.

 

Orders may be subject to import taxes, customs duties and fees charged by your country’s customs office upon arrival. When ordering from samerkhouzami.com, you are responsible for any of these import fees, as well as complying with all laws and regulations of the destination country. SAMER KHOUZAMI cannot predict what your specific charges may be.
 

ARAMEX will get in touch with you if there are any extra duty charges applied to your shipment. ARAMEX will collect them for the benefit of your local customs office before or upon delivery. In some cases, you will have to provide a written notice to grant ARAMEX to clear your order from customs.  

 
In this case, ARAMEX will try to return your order to SAMER KHOUZAMI.
A refund to your WALLET will be processed within 7 days from returning the shipment. However please note that the cost of returning your order will be deducted from the total amount refunded to you. Please note some countries’ law and regulations may not permit your shipment to be returned due to inability to pay custom taxes and charges, in this case a refund is not ensured.
If your order was lost and was not delivered to you, please contact our customer service team on support@samerkhouzami.com or call us at +9611788790, +9613547776, Monday through Friday from 9am and 5pm (GMT+2).
 
Please contact us so we may assist you on support@samerkhouzami.com or call us at +9611788790, +9613547776, Monday through Friday between the hours of 9am and 5pm (GMT+2).
 
We currently ship worldwide, except for the following countries:
  • Palestine
  • Israel
  • Iran
  • Russia
  • Syria
  • Turkey
  • Mexico
  • Brazil
SAMER KHOUZAMI products are officially certified as Paraben Free. We confirm that we do not conduct animal testing on ingredients or finished products although we cannot claim Cruelty Free on all of our products due to certifications we are still working on. SAMER KHOUZAMI always tries to formulate Vegan products however in some products we may need to use animal by-products to enhance our formulas.
 

You can purchase a gift card on our website by visiting the SHOP section

To find out more about our Pro Artist Program please follow this link https://samerkhouzami./pro-artist-program/

You can contact us by sending an email to support@samerkhouzami.com. If you would like to speak with someone by phone, please call our numbers below. Agents are available from Mon – Fri: 9am-5pm (GMT+2).
+9611788790
+9613547776