The Use of the Website

Please review the following terms and conditions ('Terms of Use') and our other policies that govern your visit to our Site and your use and purchase of products from our Site (collectively, 'Use'). Your Use of our Site constitutes your acceptance of, and agreement to follow and be bound by, such policies and by the Terms of Use. Samer Khouzami brand reserves the right, at any time, to modify, alter or update our Site, policies and these Terms of Use.

The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.

Property Right & Right to Use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by our licensor or us.

You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Privacy Policy

This privacy policy sets out how Samer Khouzami Brand uses and protects any information that you disclose when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Your Information

We collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers.

The Use of the Information

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.

Sharing Your Data

We may share your information with third parties when: (1) it is necessary to involve a third party service provider in order to facilitate or extend our services; (2) explicitly requested by you (e.g. with social media networks); (3) required by a court order or any legal or regulatory requirement; (4) in connection with the sale or transfer of a business; (5) to enforce our Terms of Use; (6) to ensure the safety and security of our users, consumers and third parties; and (7) to protect our rights and property and the rights and property of our guests and third parties.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Ordering/Shipping

We offer FREE express Shipping on all orders above 130 USD. Most in-stock items will arrive on your doorstep 5-7 working days after receipt of your order.

Place your order between 11am to 7pm weekdays in order for it to be processed on the same day. Our daily operation is Monday to Friday from 11AM-7PM (GMT+02:00).

Orders placed within the festive/holiday seasons will take longer than 7 working days due to high season.

  • New Year's Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Easter

Order Confirmation

Once your order has shipped, you’ll receive an additional email to confirm shipment and tracking information.

Order & Tracking Confirmation

An order confirmation will appear as the final step in your order process. In addition, you’ll receive an email confirmation.

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via Aramex.

Returns/Faulty Goods

All sales are final. No cancellation can be placed once the order is set.

If your goods are received as faulty or damaged once opened please contact us at Info@samerkhouzami.com within 48 hours of receiving your order.

Damages from shipping, we will need to be reviewed and we cannot guarantee this will resort to replacement of product.

Product Pricing & Availability

Samer Khouzami products displayed on the Site are quoted in U.S. dollars.

Prices and availability are subject to change without notice. Samer Khouzami S.A.L may, at its own discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by the same Site account, credit card, and also orders, which use the same billing and/or shipping address. Notification will be sent to the e-mail and/or billing address provided should such change occur.

Product Availability

Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail.

Duty & Customs Tariffs

Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country.

SAMER KHOUZAMI SAL will not be responsible to collect duties and taxes of your orders.

Need Assistance

Please contact us on info@samerkhouzami.com Monday to Friday, between 11:00am and 7:00pm. Please note emails will also be answered within the working hours above.